Frequently Asked Questions

Shipping & Delivery

How much is shipping?
Shipping is free Australia-wide on every order — no minimum spend.

How long will my order take?
Orders are dispatched within 1–3 business days and typically arrive within 7–14 business days. You'll receive tracking as soon as your order is on its way.

Do you deliver everywhere in Australia?
Yes — we deliver to homes right across Australia, including regional and rural areas.

About Pawfect & Co

Are you an Australian business?
Absolutely. Pawfect & Co is a proudly Australian-owned, family-run business based in Sydney. We handpick quality products your pets will love, at prices that won't break the bank.

Returns & Refunds

What's your returns policy?
We offer easy 30-day returns. If you're not completely happy with your order, get in touch and we'll help make it right.

What if my item arrives damaged or faulty?
We're so sorry if that happens. Email us at hello@pawfectandco.com with a photo and your order number, and we'll sort a replacement or refund straight away.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, plus fast checkout options like Apple Pay, Google Pay and Shop Pay. Every payment is securely encrypted.

Can I change or cancel my order?
If your order hasn't been dispatched yet, we'll do our best to help — just contact us as soon as possible at hello@pawfectandco.com.

Products

How do I choose the right size?
Each product page includes sizing details where relevant. Measure your pet and check the guide, and when in doubt, size up. Still unsure? We're always happy to help.

Still have questions?

We'd love to help. Email us any time at hello@pawfectandco.com and we'll get back to you as soon as we can. 🐾