Returns & Refund Policy

Returns & Refund Policy

At Pawfect & Co, your satisfaction matters to us.

Returns
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

To help us sort it out quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item

Change of Mind
We're unable to accept change-of-mind returns, so please choose carefully. If you're unsure about anything before you buy, get in touch — we're always happy to help you pick the right thing for your pet.

Refunds
If your refund is approved, it'll be processed back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or payment provider.

Nothing in this policy affects your rights under the Australian Consumer Law.

Questions? Email us at hello@pawfectandco.com.