Returns & Refund Policy

At PawfectCo, customer satisfaction is important to us.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve your request quickly, please include:

● Your order number

● A description of the issue

● Clear photos of the item

As many of our products are shipped directly from our suppliers, we are unable to accept returns for change of mind.

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.