Refund policy

Returns & Refund Policy

At Pawfect & Co, your satisfaction matters to us.

Damaged, Faulty or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item, and we'll make it right with a replacement or refund.

Change of Mind
As a small family business, we're currently unable to accept change-of-mind returns, so please choose carefully. If you're unsure about anything before you buy, get in touch — we're always happy to help you pick the right thing for your pet.

Refunds
Once your claim is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or payment provider.

Nothing in this policy affects your rights under the Australian Consumer Law.

Questions? Email us at hello@pawfectandco.com.